GOODBYE TESTIMONIALS.....

We know it's hard to choose the right person to treat your aches and pains without the recommendations of experienced others. However, we regret to inform you that we are prohibited from publishing ANY testimonials or feedback relating to ANY treatment, or advice we have given ANY of our clients. Therefore, we have chosen to remove all of the informative comments we had on this page previously. 

 

Here's why Osteopaths cannot advertise comments, testimonials and feedback from our customers....

 

As registered osteopaths, we are governed by the Ministry of Health's HPCA - Health Practitioners' Competence Act, and also the Medicines Act 1981. In section 58 (1) (c) (iii) of the Medicines Act 1981, a testimonial is defined as "an uncontrollable anecdotal report of the beneficial effect of a product or treatment of one individual or a class of persons." The reasoning behind this is that anecdotes (o stories) do not have the relevant objective scientific indicators, an may be misleading to the public. These stories also may not be transferable to the population as a whole, and may only related to the individual making the claim. The Medicines Act 1981 and HPCA exist to protect the public from regulated health professionals, and therefore must take this stance to prevent biased or untrue claims being make throughout the medical professions.

 

Also, subject to section 60 of the Medicines Act 1981, "no person shall publish, or cause or permit to be published, any medical advertisement that directly or by implication claims, indicates or suggests that a method of treatment advertised has beneficially affected the health of a particular person". What's more, we are also bound by both the Advertising Standards Authority (ASA) and Osteopathic Council NZ's Code of Ethics. The latter states that "osteopaths must ensure these advertising standards are complied with, and should also be aware of their obligations under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and the Health and Disability Commissioner (HDC) Code of Health and Disability Services Consumers' Rights".

 

 

At ThreeSixty, we do things properly

So, although we cannot tell you any feedback, comments or compliments form previous customers about their experience with us, we can assure you that we do things properly here, according to all rules, regulations and guidelines.

We are proud to be the leaders in our profession and uphold these requirements, where we are aware that many other local healthcare providers may not. We are leaders not followers, and have actively chosen to lead by example in the issue of testimonials.

 

Feedback still welcome

For those of you who would still like the ThreeSixty team to receive feedback about your experience, please fill in the form below. It's always great to know when you have done a good job, and we will be sure your comments find their way to the ears of your practitioner.

LEAVE FEEDBACK


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